We want every experience on Trovarel to be enjoyable and stress-free. Please review our cancellation and refund rules before booking.
Guests may cancel their booking up to 48 hours before the scheduled experience to receive a full refund.
If a booking is canceled within 48 hours of the experience, the payment is non-refundable, unless the host has specified a more flexible policy.
Refunds will be processed back to the original payment method within 5–7 business days.
Trovarel may deduct any applicable transaction fees from the refund.
If a host must cancel an experience for any reason, guests will receive a full refund automatically.
Hosts are encouraged to notify guests immediately and may offer rescheduling or alternative dates when possible.
Refunds may be considered for extraordinary events (e.g., natural disasters, travel restrictions).
Trovarel reserves the right to make exceptions on a case-by-case basis.
We want to support hosts while keeping guests confident in their bookings.
Hosts should avoid canceling booked experiences. Frequent cancellations may affect your visibility and standing on Trovarel.
If a host cancels, the guest receives a full refund automatically.
Refunds to guests for cancellations are handled by Trovarel. Hosts are not charged fees for canceled bookings, except in cases of violation of platform rules.
Hosts may offer more flexible terms (e.g., partial refunds for late cancellations).
Any custom policy must be clearly stated in your listing.
If a guest does not show up and does not notify the host, no refund will be issued.
Hosts are encouraged to contact guests to resolve the situation if possible.
If a disagreement arises regarding cancellations or refunds, Trovarel will mediate in good faith.
Our decisions aim to balance fairness between hosts and guests.
