Trovarel FAQs

Welcome to the Trovarel FAQ page. Here you’ll find answers to common questions about memberships, listings, payments, and platform use.


General Questions

Trovarel is a curated marketplace for high-quality experiences, professional services, and events. We connect hosts with travelers and locals seeking immersive, creative, and memorable offerings.

Anyone 18 years or older can create a guest account. Children under 18 may participate in experiences only with adult supervision, host approval, and in compliance with local laws. Children cannot create accounts or book independently

Yes. Hosts and guests can use the platform internationally. Users are responsible for complying with local laws in their country of use.

The site Trovarel will be available in multiple languages soon. The English-language version of our Terms and Policies prevails in case of any discrepancies. 

Hosts may offer any languages for their services. It will be shown in each listing’s details which languages are available. 

No. Guest accounts are free and allow users to browse and book experiences, services, and events.

Payments, Bookings & Cancellations

Guests may cancel their booking up to 24 hours before the scheduled start time to receive a full refund. Cancellations made within 24 hours of the experience are non-refundable.

Payments are completed securely on Trovarel using trusted third-party payment providers. Guests book and pay directly through the platform.

Guests and hosts should communicate directly to resolve booking-related questions. Trovarel can review reports related to technical problems, platform misuse, safety concerns, or policy violations.

If a host cancels, guests are eligible for a full refund. Hosts are encouraged to notify guests as early as possible and may offer rescheduling when appropriate.

No-shows are non-refundable unless otherwise approved in exceptional circumstances.

Hosting, Memberships & Listings

To become a host, select the membership tier that fits your offerings and submit your listing. All listings must comply with our Host Guidelines. 

Trovarel accepts curated, participatory offerings, including:

  • Cooking workshops, private chef events, wine tastings

  • Fashion, art, jewelry-making, and photography workshops

  • Wellness experiences such as yoga, Pilates, or guided sessions

  • Events such as exhibitions, proposal setups, or curated gatherings

  • Professional services like event photography, styling, or creative support

Other offerings that meet our quality and curation standards may also be accepted.

Prohibited listings include:

  • Walking tours, bar/pub crawls, or mass-tourism activities

  • Ride or delivery services

  • Childcare, nannying, or healthcare services

  • Misrepresented, misleading, or illegal offerings

Failure to comply may result in listing removal or account suspension.

No. “1 active listing” means you may have one listing live at a time. You can edit, update, or replace your listing at any point during your subscription, but only one listing can be active at once.

Trovarel is a curated marketplace focused on quality over quantity. Listing limits help:

  • Maintain high standards across the platform

  • Prevent duplicate or low-quality listings

  • Improve review, verification, and visibility

  • Ensure a consistent, premium browsing experience

Safety, Legal & Support

Children under 18 may participate only with adult supervision, host approval, and compliance with local laws. Children cannot create accounts or book independently.

Hosts must:

  • Accurately describe offerings and use original photos

  • Comply with all applicable laws, permits, licenses, insurance, and taxes

  • Communicate professionally and deliver as described

  • Clearly disclose age, skill, physical, or safety requirements

Violations may result in:

  • Listing removal

  • Temporary or permanent account suspension

  • Forfeiture of paid membership fees for the affected period

Users in the EU or UK may have statutory consumer and data protection rights that cannot be waived. Trovarel is structured to comply with applicable regulations. Host are responsible for following all local laws and regulations of the area they’re offering services in. 

To report prohibited content, safety concerns, policy violations, or technical issues please contact: trovarelmarket@gmail.com